Privacy Policy

This policy explains what Teddy’s Book Workshop (the “Workshop”), run by Teddy's Workshop (“we”), collects, why, who helps us handle it, and what you can ask us to do with it. The short version: we collect what we need to run the Workshop, we don’t sell it, we don’t show ads, and we don’t use your books to train AI.

1. What we collect

• Account details: your email address, a display name, who is using the Workshop (an adult, a teen, or a child 13 or under with a parent), and when you accepted our terms.
• Your books: ideas, chats with Quill, outlines, chapters, characters, pictures, and anything you import or upload, including photos and manuscripts.
• Payments: Stripe handles card details. We receive your plan, subscription status and payment history, never your full card number.
• Usage and security records: which AI features you used and how much, picture credits, IP addresses and timestamps. We use these to run plans and limits and to stop abuse.
• Support emails: if you email support@teddyhanna.com, we keep your message, your address, and our reply.

We don’t use advertising or tracking cookies. We use one cookie to keep you signed in, and your browser remembers your age choice on the sign-in page.

2. Children

Accounts belong to adults. A child 13 or under may use the Workshop only with their parent or guardian, on the parent’s account, and the parent provides the account details. We don’t ask children for personal information, and we ask families not to type a child’s full name, address, school or photo into the Workshop. Uploaded photos are checked automatically, and photos of real people or personal details are turned away.

A parent can see everything in the account, and can ask us at support@teddyhanna.com to delete any of it or the whole account. If we learn we have personal information from a child that a parent didn’t provide or approve, we delete it.

3. How we use it

• to run the Workshop and save your work;
• to produce the writing help and pictures you ask for;
• to take payments and apply your plan and credits;
• to keep the Workshop safe, including automatic safety checks on requests and photos;
• to answer support emails, including suggesting answers to common questions automatically; and
• to send you sign-in codes, receipts and important notices about your account. We don’t send marketing email without asking first.

4. Who helps us

These companies process information for us, only to provide their part of the Workshop. Each one receives only what its job needs.

• Anthropic (Claude): writing help, checking uploaded photos for safety, and sorting support emails.
• Google (Gemini): drawing pictures.
• Stripe: payments and subscriptions.
• Mailgun: sending sign-in codes and support replies.
• Vercel: hosting the website.
• Railway: our database of accounts and books.
• Cloudflare: storing pictures and uploaded photos, and receiving and filing support emails.

We may also share information if the law requires it, to protect someone’s safety, or as part of a sale or merger of the business, in which case this policy continues to apply to it. We don’t sell or rent personal information, and we don’t share it for advertising.

5. Pictures and their web addresses

Pictures you make or upload are stored at long, random web addresses so they load quickly in the Workshop. They aren’t listed anywhere or findable by search, but anyone who is given a picture’s exact address can open it. Keep that in mind before sharing a picture’s link.

6. How long we keep it

We keep your account and books while the account is open. When you ask us to delete your account, we delete it and its books and pictures within 30 days, apart from payment records we must keep for tax and accounting, and backups, which are overwritten on a regular schedule. Support emails are kept for up to two years so we can follow up.

7. Keeping it secure

We use encrypted connections, one-time sign-in codes instead of passwords, limits on sign-in attempts, and access controls on our systems. No system is perfectly secure; if a breach affects your information we will tell you as the law requires.

8. Your choices and rights

You can ask us to show you, correct, export or delete your personal information, or the information of a child whose account you hold. Email support@teddyhanna.com from the address on the account and we’ll respond within 30 days. Depending on where you live, including California and the European Union, you may have further rights, and you can complain to your local data protection authority. We won’t treat you differently for using these rights.

9. Where it’s stored

We and the companies above are mainly in the United States, so your information is stored and processed there, which may have different privacy laws from where you live.

10. Changes and contact

If we change this policy in an important way, we’ll email the account address or show a notice in the Workshop first. Questions or requests: support@teddyhanna.com, or Teddy's Workshop, 2014 Kerry Hill Drive, Fort Collins, CO 80525.