Refund & Cancellation Policy

This explains how paying, cancelling and refunds work at Teddy’s Book Workshop, run by Teddy's Workshop. It is part of our Terms of Service.

Try it free first

Every account starts with a free trial, with no card needed, so you can see whether the Workshop is right for you before paying. The trial’s limits are on the pricing page.

How billing works

The Illustrator and Workshop plans are monthly subscriptions, charged in advance through Stripe on the same day each month until you cancel. Picture-credit packs are one-time purchases. Credits from packs never expire; the credits included with a plan refresh each month and don’t carry over.

Cancelling

Cancel any time from your Account page with “Manage Subscription”, or email support@teddyhanna.com and we’ll do it for you. Your plan keeps working until the end of the month you’ve paid for, then it won’t renew. Your books stay in your account, and any pack credits you bought stay yours. You can switch between plans there too.

Refunds

Every picture and piece of writing help costs us real money to make, so we don’t give partial refunds for a month already started. We will refund you in full if:

• you were charged by mistake, such as twice for the same thing;
• a monthly renewal went through that you meant to cancel, you tell us within 7 days of the charge, and you haven’t used the plan since it renewed;
• you bought a credit pack and haven’t used any of its credits, within 7 days; or
• the law where you live gives you the right to one.

If something went wrong that isn’t on this list, such as the Workshop not working for you, please write to us anyway. We look at every request.

How to ask for a refund

Email support@teddyhanna.com from the address on your account with the date of the charge and what happened. A person reads every refund request and replies within one business day. Approved refunds go back to the card you paid with and usually show up within 5 to 10 days.

Price changes

If we change the price of your plan, we’ll email you at least 30 days before your first charge at the new price, so you have time to cancel if you’d like.